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Terms

These terms and conditions include the terms and conditions on which we supply products to you (Terms of Supply of Products) and the terms and conditions on which you may make use of our website www.pushrio.com (Terms of Website Use). The following terms and conditions supersede any previous terms and conditions and Push Rio Ltd reserves the right to make changes to the website and this document at any time.

1. Terms of supply of products

1.1 These are the terms on which we supply our products to you.

1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss at clientservices@pushrio.com.

2. Who we are and how to contact us

2.1 We are Push Rio, a company registered in England and Wales. Our registered company name is Push Rio Ltd, our registration number is 10394151 and our registered office is at 104 Cambridge Street, London, England SW1V 4QG.

2.2 You can contact us by emailing us at clientservices@pushrio.com.

2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or pastoal address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our acceptance of your order

3.1 Our acceptance of your order will take place when we email you to accept it.

3.2 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.3 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product.

4. Our products

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 The packaging of the product may vary from that shown in images on our website.

5. Your right to change your mind

5.1 You have the right to return your order within 28 days of your order receipt, without having to give us any reason.

5.2 We will provide a refund attempting to use the same method used to make the payment.

5.3 For more detailed information about returns and exchanges, please see our RETURN & EXCHANGES page.

6. Refunds

6.1 We offer a full refund of the returned products in accordance with this clause 5 (Right to Change your Mind) provided that all products are returned in the same condition they were in upon your receipt. This means the items should be unworn, unwashed, unaltered and unused with all labels and tags intact. You can find more detailed information regarding our return process in our RETURN & EXCHANGES page.

6.2 If the product you have received is defective, please notify us promptly and return the product to us in accordance with this clause 6 (Refunds). We will, for any products deemed defective, provide a full refund. The provisions set out here do not limit any applicable statutory rights.

6.3 Please see our RETURN & EXCHANGES page for more detailed information about refunds.

7. Delivery

7.1 We deliver to the UK, Europe and world-wide. The cost for each delivery method is clearly indicated at the checkout process and as set out in our DELIVERY page. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

7.2 Depending on your delivery request, we will deliver the products to you as soon as reasonably possible and in any event within 10 working days after the day on which we accept your order. Please see our DELIVERY page for more detailed information as to our delivery times and charges.

7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to try an minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the events, but if there is a risk of substantial delay you may contact us to cancel your order or to receive a refund for any products you have paid for but not yet received.

7.4 All orders must be signed for on delivery. If no one is available at your address to take delivery we will leave you a delivery note informing you of how to re-arrange delivery.

7.5 If after a failed delivery to you, you do not re-arrange delivery as directed in the delivery note we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts we are unable to contact you or re-arrange delivery or collection, we will arrange to have the product returned to us and will refund you for the cost of the product less any storage costs or delivery costs as appropriate.

7.6 You will be responsible for a product from the time we deliver the product to the address you gave us.

7.7 You own a product once we have received payment in full.

7.8 We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the checkout feature on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.9 For more detailed information about delivery of your products, please visit our DELIVERY page.

8. Payment

8.1 The price of the product (which includes any applicable VAT) will be the price indicated on the product pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.

8.2 We accept payment with credit card or debit card, PayPal and Apple Pay.

8.3 Payment by Credit or Debit Card – You can enter your payment details at the time you place your order using a valid credit or debit card (AMEX, VISA, Maestro, or Mastercard). The applicable amount will immediately be debited from your account. We reserve the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

8.4 Payment by PayPal and Apple Pay – When paying by PayPal or Apple Pay, we reserve the right to check the validity of the PayPal or Apple Pay account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be debited on your PayPal or Apple Pay account. We reserve the right to deny any purchase.

9. Our liability

9.1 Nothing in these terms shall exclude or limit our liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

9.2 We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. We are not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity or for failure to deliver the goods or to meet any of your other obligations under these terms where such failure is due to an events that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

9.3 Our maximum liability to you for any loss or damage arising in connection with your order shall be limited to the total price of our order.

10. How we may use your personal information

10.1 We will use the personal information you provide to us:

(a) to supply the products to you;

(b) to process your payment for the products; and

(c) if you agreed to this when signing up to our newsletter, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

10.2 Please visit our PRIVACY page to see our Privacy Policy for more detailed information about how we may use your personal information.

11. Other important terms

11.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

11.2 If any part of these terms is disallowed or found to be ineffective by any court or regulator, the other terms shall continue to apply.

11.3 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Terms of website use

These terms tell you the rules for using our website www.pushrio.com (our site).

Please read these terms and conditions carefully before using this site.

Who we are and how to contact us

www.pushrio.com is a site operated by Push Rio Ltd (“We”). We are registered in England and Wales under company number 10394151 and have our registered office at 104 Cambridge Street, London, England, SW1V 4QG.

We are a limited company.

To contact us, please email us at clientservices@pushrio.com

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

There are other terms that may apply to you.

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, please see our PRIVACY page
  • Our Cookie Policy, please see our COOKIES page which sets out information about the cookies on our site.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.

We may suspend of withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at clientservices@pushrio.com.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties, or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked website or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including bulletin boards, Instagram and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us on clientservices@pushrio.com.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Supply.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • Use of, or inability to use, our site; or
    • Use of or reliance on any content displayed on our site
  • In particular, we will not be liable for:
    • Loss of profits, sales, business or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.

If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy, please visit our PRIVACY page.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact clientservices@pushrio.com.

Which country’s laws apply to any disputes

If you are a consumer, please note that these terms of use, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

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